OUR PRE-ORDER PHILOSOPHY
Our brand's commitment revolves around crafting high-quality, custom-made jewelry across a range of price points. We adhere to a slow production approach, ensuring the highest quality standards while upholding responsible practices. In line with our dedication to sustainability and ethical craftsmanship, we actively avoid excess stock and overproduction.
On our website, you'll find listed items that offer customization options before they enter production. When you place an order for these products, your customized jewelry piece is then scheduled for production. The typical lead time for our pieces is approximately 14 weeks, although this timeline may vary depending on the complexity of the piece.
For all products that require additional customization or are one-of-a-kind, you'll find an "inquiry" button below. To explore these unique, custom-made designs, please visit our design your one-of-a-kind page for more details.
Our brand exclusively offers standard products for purchase through our website, official email communication, and virtual appointments. If you're interested in custom-made or one-of-a-kind designs, you can schedule an in-person design appointment in New York. To do so, please get in touch with us directly.
For more information on initiating your unique design experience and booking a virtual or in-person appointment, please refer to our design your one-of-a-kind page.
While it's not mandatory, we recommend creating an account to enhance your shopping experience. With an account, you can conveniently store your information and payment preferences. Additionally, it allows us to maintain a closer relationship with our valued clients. By having an account, you'll receive timely updates on our collections and exclusive events within the #JosefinaBaillères family.
Upon receiving your custom orders form, we promptly schedule an initial video consultation. During this session, you will have the opportunity to converse with Josefina herself or one of our esteemed gemology experts.
Depending on your inquiry, our experts will provide you with an in-depth course about the specific gemstone(s) you're interested in. As trained gemologists, we'll guide you through every facet of gemstone knowledge, covering essential topics such as the 4C's (Cut, Carat, Clarity, Color), the qualities of colored gemstones, budget considerations, estimated lead times, and the overall design process.
We recognize that acquiring jewelry is a deeply personal and significant endeavor. Our mission is to empower our clients to make informed decisions. Together, we embark on a collaborative journey to explore your vision, select the perfect gemstones, refine the design, and establish a budget that aligns with your preferences.
At Josefina Baillères, we believe in making your custom jewelry experience transparent, enriching, and unforgettable. Your journey with us is marked by careful guidance, expert knowledge, and a commitment to bringing your unique vision to life.
Depending on the project or piece, you have the flexibility to choose either the stone or the design as the initial step.
Option 1: Stone Selection First
When you opt to select the stone first, we require an initial deposit of 80% to reserve your chosen stone. Creating a custom piece should involve finding the perfect stone for you. Unlike traditional jewelry stores, we don't maintain stock at Josefina Baillères. Instead, we search worldwide to source your ideal stone without constraints, ensuring we're not simply offering you a stone from our inventory. After securing the stone, we collaborate with you on the design process. Once the design is finalized and approved, we move directly into production.
Option 2: Design Selection First
If you prefer to start with the design, we request an initial deposit of 20%, which is based on an estimated quotation price, specific to the requirements of your design. After finalizing the design to your satisfaction, we select the stones together. Once the stone(s) is selected, the remaining 60% deposit can be made, enabling us to begin production.
The timeline for completing a custom design can vary based on the piece’s intricacy. Once the design is finalized and any necessary quality checks have been successfully approved, the typical production period ranges from 11 to 12 weeks. Please be aware that this timeframe can significantly fluctuate depending on each project's specific characteristics and complexity and can be defined with greater certainty once a design is selected.
Certainly, jewelry should endure through generations, carrying its unique significance. Our exclusive REVIVE program allows you to partner with Josefina and our team in creatively transforming your heirlooms and gemstones. This process breathes new life into these cherished materials, crafting a design that reflects your identity and honors the legacy of your heirloom.
Kindly complete our custom orders form, and we will promptly reach out to assist you through the subsequent steps.
We offer a range of convenient payment methods, including:
- - Most major credit cards
- - Debit cards
- - PayPal
- - Apple Pay
- - Wire transfers
For custom orders, we will send you an invoice that provides the option to pay through a bank or wire transfer, ensuring flexibility in how you complete your transaction.
Currently, our online store primarily serves customers within the United States. However, we do extend our services for international orders. Please note that additional taxes and duties may apply when shipping to international destinations upon entry into your country. These charges are separate and are billed directly by the carrier.
To clarify the specific duties in your country, we recommend utilizing Zonos, which provides comprehensive information regarding such fees. If you have any uncertainties or inquiries, we encourage you to reach out to us. We are here to assist you and will provide detailed guidance and logistics to accommodate your request for alternative shipping destinations through our trusted and insured shipping partners.
For custom fine jewelry purchases, please be aware that all sales are considered final and cannot be canceled or altered once confirmed. However, if you need to update your shipping address, we can accommodate this request as long as your product has yet to be shipped.
To request an address change, kindly send an email to firstname.lastname@example.org with the subject line "Address Change" and include your order number in the message. If it is within our capabilities, we will assist you promptly in updating your shipping details before your order has been dispatched.
Absolutely, we prioritize the protection of your purchase. Shipping insurance is included for products valued above $350. We work with a reputable carrier specializing in the secure transportation of fine jewelry to ensure the safety of your shipment.
For shipments or pickups within the state of New York, applicable sales tax will be applied. If your delivery is outside of New York, an exemption from sales tax may be possible based on your specific state regulations. The calculation of sales tax will be automatically determined during the checkout process.
Certainly, we offer the option for in-person pickups, especially for custom orders. However, please note that standard product purchases are exclusively shipped to the provided delivery address during the order process.
After we've received your final design approval and deposit, you can expect your order to be delivered within the United States in approximately 12-16 weeks. We typically use FedEx or UPS for domestic shipments, and the following delivery options are available:
FedEx 2Day: Delivery within 2 business days (excluding weekends and holidays).
FedEx Overnight: Arrives on the next business day (excluding weekends and holidays).
Please be aware that the chosen shipping method does not affect the production time; it only impacts the delivery time once the item has been shipped.
For security and insurance purposes, all shipments require a signature from an adult upon delivery. If you won't be available to sign for the package, you have a few options:
- - You can request a package hold through the carrier's website, allowing you to pick up your package at a local carrier office.
- - The carrier will typically make multiple delivery attempts before automatically holding the package at a local carrier center for up to 2 business days.
- - If the package is not retrieved within this timeframe, it will be returned to Josefina Baillères. Please note that any fees associated with the return of the package due to failed delivery attempts will be the responsibility of the purchaser.
- - Please keep in mind that Josefina Baillères currently only ships to addresses within the United States of America. We do not ship to PO Boxes, APO/FPO addresses, or hotels.
RETURNS AND EXCHANGES
As our products are custom-made, pre-ordered, and produced specifically for you, we cannot offer refunds after your order has been placed. However, if you require a different size, please reach out to us, and we will gladly assist you in resizing your jewelry if the design allows. Please note that resizing may incur additional costs, and the customer is responsible for shipping for resizing. Your satisfaction is essential to us, and we'll work to ensure your jewelry fits perfectly.
Resizing is possible for certain items and depends on the design. However, please keep in mind that some items in our collections cannot be resized due to their unique nature. To explore your options, please get in touch with us, and we'll be happy to assess your specific situation.
If resizing is feasible, you may need to ship the item back to us. We will provide you with a link to pay for an insured shipping label. Please note that the production time for size changes may take approximately 1-2 months from the date we receive your item. We'll provide you with an estimated production time before you send your item to us.
Additionally, please be aware that we can only create insured shipping labels for items originating from within the United States. If you have any questions or need assistance with resizing, don't hesitate to contact us. Your satisfaction is important to us, and we're here to help.
If your item arrives damaged, we're here to help. Please reach out to us immediately, preferably within 24 hours of receiving your package. To ensure the highest quality, we document the condition of your product right before it's carefully packaged and shipped to you.
We will thoroughly review our documentation to determine when the item was damaged. Once we've completed our assessment, we will provide you with options to restore your jewelry piece to its original condition so you can enjoy wearing it.
We accept exchanges for unworn items in pristine condition within 14 days of purchase. However, please note that we cannot process exchanges after the specified exchange window has elapsed.
It's important to mention that custom-made items and personalized pre-ordered items cannot be returned or exchanged.
For Cattina© products, exchanges are possible for different colored stones, metals, and sizes, provided that we have the desired item in stock. If the specific item you wish to exchange is not available in our inventory, you have the option to pre-order your exchange. In this case, please ensure you've paid for both the exchange shipping label and the new order. Once these steps are completed, you can return your unworn item to us, and we'll process your exchange accordingly.
To facilitate your exchange, kindly take your package to the nearest FedEx or UPS location, depending on the company specified for your shipping label. When you drop off your package, ensure it is scanned and request a receipt. This receipt will be essential for your records and as proof of your return shipment.