At Josefina Baillères, most of our pieces are made-to-order or pre-ordered, allowing us to uphold the highest standards of craftsmanship, quality, and responsible production.

We work under a slow production model, which means we intentionally avoid excess inventory and overproduction. Each piece is crafted individually once an order is placed, often with customization options selected prior to production.

Our creations fall into different levels of complexity, and production timelines vary depending on the nature of the piece. These levels generally include:

• - Simple made-to-order pieces (approximately 2–3 months)
  
  Such as wedding bands or minimal engagement rings, with no additional structural development or special detailing.
  
• - Custom made-to-order designs (approximately 3–6 months)
  
  Pieces designed specifically for you, based on an existing structure or concept, with personalized proportions, materials, or stone selections.
  
• - Highly custom or one-of-a-kind made-to-order pieces (approximately 6–12 months)
  
  Innovative designs developed from scratch that may require additional engineering, testing, mock-ups, or multiple design iterations to ensure long-term wearability and structural integrity.
  

Some designs available on our website may appear as standard pieces, but they are still produced specifically for you after your order is confirmed. This approach ensures careful attention to detail, ethical sourcing, and long-term quality.

For designs that require additional customization, innovation, or are one-of-a-kind, you will find an “Inquiry” option. These pieces are developed through a collaborative custom design process. To learn more about what to expect at each level, please refer to our Production Timelines section or visit our Design Your One-of-a-Kind page.

At Josefina Baillères, custom design is a collaborative and intentional process, guided by craftsmanship, technical expertise, and thoughtful design.

Each custom piece is developed step by step to ensure comfort, durability, and long-term wearability. While every project is unique, the process typically includes the following stages:

Initial conversation & design approach

At this stage, there are two possible starting points, depending on the project and your preference:

• - Stone-first approach (approximately 2–6 weeks)
  
  We begin by sourcing and selecting the right stone. Once the stone is confirmed, we design the piece around its proportions, characteristics, and setting requirements.
  
• - Design-first approach (approximately 3–8 weeks)
  
  We begin by defining the design concept before selecting stones. This phase focuses on proportions, structure, and overall vision before moving into stone selection.
  

Upon receiving your custom orders form, we begin by understanding your ideas, inspiration, lifestyle, and budget. From there, the process may continue via email, a virtual consultation, or an in-person appointment in New York, depending on the nature of the project.

Design direction & initial drawings (approximately 3–4 weeks)

Based on our conversations, we define a design direction and share initial sketches or visual concepts to align on proportions, style, and overall aesthetic.

CAD development & refinement (approximately 3–7 weeks, depending on complexity)

Once a design direction is approved, we move into CAD (3D modeling). This stage allows us to refine details, proportions, and structural elements.

Some designs may require multiple CAD iterations to achieve the right balance between aesthetics, comfort, and functionality.

Testing & mock-ups (when needed) (approximately 1–2 months)

For more complex or innovative designs, physical mock-ups or additional testing may be required. This step ensures the piece performs well in real life and meets our structural standards before final production.

Not all designs require this phase, but when needed, it plays a critical role in long-term wearability.

Final approval & production

Once the design is fully approved and materials are confirmed, the project moves into production. Each piece is crafted individually and finished by hand according to the approved design.

Production timelines vary depending on the level of complexity of the piece and are outlined in our Production Timelines section.

Because custom and one-of-a-kind pieces are developed specifically for you, timelines and details may evolve as the piece takes shape. This flexibility is an essential part of creating jewelry that is both beautiful and meant to last.

Because every custom piece is designed and produced specifically for each client, budget directly shapes the scope, materials, level of design, and overall process involved. To help set clear expectations and ensure alignment from the beginning, we have outlined the general budget tiers below.

These ranges reflect the level of design, sourcing, and production typically involved and may apply to both milestone pieces and other custom jewelry, depending on the category. All figures are intended as guidelines rather than fixed prices.

1. SIMPLE MILESTONE BANDS, WEBSITE PIECES & REPAIRS

Under approximately $2,000 USD (Approximately 3–8 weeks)

This category typically includes:

• - Simple men’s milestone or wedding bands
  
• - Simple women’s milestone or wedding bands with no stones or minimal detail
  
• - Pieces available directly on our website
  
• - Basic repairs or minor adjustments
  
• - Very limited customization
  

What to expect:

• - No custom design development
  
• - No 3D modeling or structural planning
  
• - Selection based on existing designs or straightforward specifications
  

For simpler needs or lower budgets, we strongly recommend exploring existing pieces available on our website, as these offer the most efficient and appropriate solutions.

No design consultations are scheduled for this category.

2. CUSTOM MILESTONE BANDS

Starting at approximately $4,000 USD and up (Approximately 3–5 months)

This category commonly includes:

• - Women’s custom milestone bands
  
• - Wedding bands designed to pair with an engagement ring
  
• - Pieces often designed or produced as a set
  

What’s typically included:

• - Custom curvature and proportions
  
• - Stone setting (partial or full)
  
• - 3D modeling and design refinement to ensure proper fit and long-term wearability
  

For projects under approximately $9,000 USD, the design process is typically handled via email using sizing information, visual references, and inspiration. Design consultations are not routinely scheduled at this level.

3. CUSTOM / MILESTONE PIECES

Approximately $5,000–$9,000 USD (Approximately 3–5 months)

This category includes:

• - Custom milestone pieces
  
• - Custom pieces that are not milestone-based, including rings or other small-scale designs
  

Projects in this range may be:

• - Design-based, where structure and aesthetic lead the process, or
  
• - Stone-based, where the center stone guides the design
  

What’s typically included:

• - One primary design direction
  
• - 3D modeling and design refinement
  
• - Moderate stone sourcing or use of client-owned stones
  

Most projects in this category are managed via email. Consultations may be scheduled if needed, at our discretion.

4. ADVANCED CUSTOM / MILESTONE PIECES

Approximately $9,000–$16,000 USD (Approximately 4–6 months)

This category includes:

• - Advanced custom milestone or non-milestone pieces
  
• - Projects requiring certified stones or more complex sourcing
  
• - More technically complex designs
  

What’s typically included:

• - Expanded stone sourcing with curated options
  
• - More refined design development
  
• - Advanced 3D modeling and structural planning
  

Projects in this range typically include a virtual consultation, depending on complexity.

5. TOP-TIER CUSTOM / MILESTONE PIECES

Above approximately $16,000 USD (Approximately 5–8 months)

This category includes:

• - One-of-a-kind custom or milestone pieces
  
• - Highly creative, design-forward projects
  
• - Pieces requiring extensive development and refinement
  

What’s typically included:

• - Deep stone sourcing
  
• - 3D modeling and design refinement
  
• - Mock-ups or testing when required
  
• - Extended timelines and a high level of design involvement
  

Dedicated virtual or in-person consultations are included as part of the process.

6. HIGH JEWELRY CUSTOM / MILESTONE PIECES

Approximately $30,000 USD and up (Approximately 6–12+ months)

High Jewelry Custom / Milestone Pieces represent the highest level of craftsmanship and creative collaboration.

This category typically includes:

• - Exceptional or rare stones
  
• - Complex, multi-part constructions
  
• - Fully bespoke, one-of-a-kind creations
  

What to expect:

• - Extensive stone sourcing and curation
  
• - In-depth design development and refinement
  
• - Multiple iterations, testing, and technical evaluation
  
• - Extended timelines and a highly collaborative process
  

These projects are developed closely with our team from concept through completion and include dedicated consultations.

IMPORTANT NOTES

Design and budget are developed together throughout the custom process. Custom jewelry is not designed first and priced later.

Final pricing may evolve as designs are refined, materials are confirmed, production requirements are defined, or market conditions change, including fluctuations in gold pricing.

For simpler projects or lower budgets, we strongly recommend reviewing existing designs available on our website before initiating a custom inquiry.

Not every custom project requires a call or live consultation. Whether a consultation is needed depends on the nature and complexity of the piece.

• - For simpler designs, such as wedding bands, minimal pieces, or designs based on existing styles from our website (for example, changing a stone shape, stone color, or metal), we can often move forward efficiently via email. In these cases, you are welcome to write directly to sales@josefinabailleres.com with your request.
  
• - For custom or one-of-a-kind designs, or projects that involve more complex structural changes, a consultation is usually recommended. These projects benefit from a live conversation to discuss design direction, technical considerations, stone options, timelines, and overall alignment. For these inquiries, please contact custom@josefinabailleres.com or submit the custom orders form.
  

After reviewing your inquiry, our team will guide you on the best next step. When a consultation is suggested, it is to ensure clarity, alignment, and a smooth design process from the beginning.

The easiest way to get started is by filling out our custom orders form. The form includes all of the questions below and is designed to help you share everything we need in one seamless place—so nothing important is missed. We created it to make the process clearer, easier, and more guided from the very beginning.

If you prefer to gather the information beforehand, helpful details may include:

• - Ring size or relevant measurements
  
• - Inspiration images or references (from our website, Instagram, or anywhere else)
  
• - Notes on what you like or don’t like about certain designs
  
• - Sketches or drawings, even if very simple
  
• - Your estimated budget range
  
• - Any stones you already own or are considering using
  
• - Timing considerations, if applicable
  

The more information you share at the beginning, the more efficiently we can guide the design process and propose options aligned with your vision, timeline, and budget.

Yes. Custom projects require a deposit in order to move forward. Because each piece is created specifically for you, deposits allow us to reserve time, materials, and resources dedicated to your project.

There are two common ways a custom project may begin, depending on whether the process starts with the stone or with the design:

• - Stone-first projects
  When the process begins with stone selection, an initial deposit of approximately 70–80% is required to reserve the chosen stone. Once the stone is secured, we proceed with the design process and move toward production after final approval.
• 
  
• - Design-first projects
  When the process begins with the design, we first share an estimated quote based on the initial concept. A 20% deposit is required to begin CAD development after the design direction is defined. As the design is refined and specifications are confirmed, an additional deposit is required prior to production, typically bringing the total deposit to approximately 80%.
  

The exact deposit structure and payment schedule may vary depending on the project. For a detailed explanation of how deposits, balances, and payments work, please refer to the Payments section below.

Whenever possible, we design within the budget shared by the client, adapting proportions, materials, and details accordingly. All next steps are clearly outlined before any payment is requested.

Jewelry is meant to endure through generations, carrying its unique significance. The Revive Program is Josefina Baillères’ dedicated process for thoughtfully redesigning and transforming existing jewelry, heirlooms, and gemstones into new, meaningful creations.

This program allows you to partner closely with Josefina and our team to give new life to pieces you already own—honoring their history while reimagining them into designs that reflect your identity, lifestyle, and present-day story.

Unlike creating a piece from scratch, Revive projects begin with pre-existing materials. Each piece is carefully evaluated to ensure structural integrity, durability, and long-term wearability. When needed, additional testing or adjustments are incorporated as part of the process to ensure the final design performs beautifully in real life.

To begin a Revive project, we invite you to complete our custom orders form and indicate your interest in the Revive Program. Once received, our team will review your submission and reach out to guide you through the next steps.

The Revive Program allows us to redesign existing jewelry, heirlooms, and client-owned gemstones into new creations, provided they are suitable for redesign and long-term wear.

Projects we can often work with include:

• - Heirloom jewelry passed down through generations
  
• - Existing rings, necklaces, earrings, or bracelets
  
• - Loose gemstones or stones removed from previous settings
  
• - Pieces that are no longer worn, feel outdated, or no longer align with your style
  

In many cases, we are able to work with:

• - Diamonds
  
• - Sapphires and rubies
  
• - Harder gemstones that are generally suitable for resetting
  

All Revive projects begin with a case-by-case evaluation. The condition of the stone, its cut, existing wear, and prior treatments all factor into whether a redesign is possible. Final decisions regarding feasibility are made at Josefina Baillères’ discretion, with durability and wearability as the priority.

Yes. Certain gemstones require special consideration and may not be suitable for removal and resetting, particularly if they show existing wear, internal fractures, or structural weakness.

These include, but are not limited to:

• - Emeralds
  
• - Opals
  
• - Pearls
  
• - Turquoise
  
• - Tanzanite
  
• - Other soft or fragile stones (typically gemstones below approximately 6–7 on the Mohs hardness scale such as Lapiz Lazuli)
  

Due to their natural characteristics, these stones are more susceptible to cracking, chipping, or breaking—especially during removal from an existing setting. In some cases, redesign may be limited, require additional protective design solutions, or may not be recommended at all.

Each stone is evaluated individually, and suitability is determined by our team based on condition, structure, and long-term performance.

Working with pre-owned jewelry and client-owned stones involves inherent risk, particularly during the process of removing stones from their original settings.

Even when handled with the utmost care, stones may crack, chip, or break during removal or resetting, especially if they contain inclusions, fractures, thin edges, prior damage, or wear from years of use.

By proceeding with a Revive project, clients acknowledge and accept that Josefina Baillères is not responsible for damage to client-owned stones that occurs as a result of removing them from existing settings or resetting them, as this risk is inherent to working with pre-existing materials.

When possible, we will communicate known risks in advance and may recommend alternative design approaches, additional protective measures, or the use of new stones when appropriate.

We mainly accept:

• - Wire transfers
  
  Our preferred payment method for both domestic and international clients. For international transfers, we recommend using services such as Wise or Revolut, as traditional banks may charge higher currency exchange and wiring fees. All banking details are provided in the invoice.
  
• - Credit or debit cards
  
  Available upon request and processed via invoice. Card payments are subject to a processing fee (usually around 3%).
  

CATTINA:

• - U.S. orders: purchased directly through our website checkout.
  
• - International orders: please email us at sales@josefinabailleres.com with a photo or link of the piece you would like to purchase. We will issue an invoice to your email with a secure payment link.
  

CUSTOM / REVIVE / PRE-ORDER:

• - An invoice will be sent to your email. Click “View Invoice” to download it and access all payment instructions and banking details.

Payments for custom and Revive projects are structured in stages, depending on how the project begins. There are two common approaches, each with a different deposit structure:

DESIGN-FIRST PROJECTS

• - When a project begins with the design, an initial deposit of approximately 60% is required to begin developing the 3D model (CAD).
  
• - This deposit allows us to allocate design time, technical development, and engineering for your piece.
  
• - The remaining balance is confirmed once production is complete and must be paid prior to shipment or delivery.
  

STONE-FIRST PROJECTS

• - When a project begins with stone selection, an initial deposit of approximately 70–80% is required to reserve the stone.
  
• - Stones are sourced specifically for the client and must be secured before moving forward with design and production.
  

For both approaches:

• - The final balance is confirmed once production is complete and must be paid prior to shipment or delivery.
  
• - All payment amounts, stages, and expectations are clearly outlined in the invoice before any payment is processed.
  
• - Any changes to pricing are communicated and approved in advance.
  

Because many custom and Revive projects—especially one-of-a-kind designs—involve innovation, testing, and multiple iterations, the final price may evolve as the piece moves through production. This may reflect additional development, engineering, or production considerations required to ensure the integrity and wearability of the final piece. Any adjustments are communicated transparently before final invoicing.

No. All deposits for custom, Revive, and made-to-order projects are non-refundable.

Once a deposit is paid, design time, sourcing, development, and production resources are allocated specifically to your piece. For this reason, deposits cannot be refunded or transferred if a project is paused, changed, or discontinued.

As outlined in our Terms & Conditions, custom and made-to-order pieces are considered final sale.

An initial invoice is issued to process the required deposit and allow the project to move forward. As the piece progresses through design, development, and production, pricing may evolve.

At the final stage of the project, once all design details, materials, and production requirements are confirmed, the invoice is revised to reflect the final cost of the piece.

Because our work often involves custom engineering, one-of-a-kind designs, and precious materials, the final price may change due to factors such as production requirements or market fluctuations.

For example, a piece may be quoted and invoiced at an earlier stage when gold is valued at $4,800 per ounce, and later revised if, by the time production is completed, gold has increased to $5,000 per ounce. In this case, the total value of the piece would adjust accordingly.

[This example is for illustrative purposes only and reflects potential market fluctuations.]

The final balance is invoiced once production is complete and must be paid prior to shipment or delivery of the piece. Any pricing updates are communicated transparently and approved in advance before final invoicing.

Yes, we do offer international shipping, but it requires additional coordination and differs from domestic U.S. orders.

• International shipping is not processed automatically through our website. All international orders are handled directly with our team to ensure proper logistics, insurance, and documentation.
  
• Shipping costs, insurance, and delivery timelines for international orders vary depending on destination, value of the piece, and carrier requirements, and are confirmed before shipment.
  
• Clients are responsible for complying with local import regulations in their country.
  
• Once a piece leaves our care and is transferred to the carrier, title and risk of loss pass to the client, in accordance with our Terms & Conditions.
  
• All international shipments are fully insured and require an adult signature upon delivery.
  

Our team will guide you through the international shipping process and confirm all details in advance to ensure a smooth delivery experience.

For international shipments, carriers such as FedEx may collect additional charges upon delivery. These fees are determined by your country’s regulations and are not controlled or collected by Josefina Baillères.

As a general guideline, most countries charge approximately 5%–25% of the declared value in combined customs duties, VAT, and import taxes. In some cases, this amount may be higher depending on local regulations and the nature of the piece.

For reference:

• - European Union: typically around 20–30% (primarily VAT)
  
• - United Kingdom: approximately 20–25%
  
• - Switzerland: approximately 10–15%
  
• - Mexico: often 20–30%, including VAT and carrier brokerage fees
  
• - Canada: approximately 13–25%, depending on province
  

Additional charges may include:

• - Customs duties and import taxes (VAT)
  
• - Carrier brokerage or clearance fees
  
• - Local handling or administrative fees
  

These charges are billed directly by the carrier or local customs authorities to the recipient at the time of delivery and are not included in the product price or shipping cost paid to Josefina Baillères.

We strongly recommend that international clients research local import regulations in advance, as final amounts are determined solely by customs authorities and the carrier.

Shipping timelines depend on the type of piece and the destination.

• - Custom, Revive, and pre-order pieces:
  
  These pieces ship after production is completed and final payment is received. Production timelines are outlined during the design process and may vary depending on complexity.
  
• - Cattina© pieces purchased through the website:
  
  In-stock items typically ship within the timeframe indicated on the product page.
  
• - Domestic (U.S.) delivery:
  
  Once shipped, delivery usually takes 1–3 business days, depending on the selected shipping method.
  
• - International delivery:
  
  Delivery timelines vary by destination and customs processing. Once shipped, international deliveries may take several business days to multiple weeks, depending on local customs clearance.
  

Please note that shipping timelines are estimates only. Delays may occur due to customs processing, carrier delays, or circumstances beyond our control.

Once your order ships, you will receive tracking information via email.

Yes. All shipments require an adult signature upon delivery for security and insurance purposes.

• - Signature confirmation is mandatory for both domestic and international orders.
  
• - This requirement helps ensure that high-value pieces are delivered safely and reduces the risk of loss or theft.
  

Please note that Josefina Baillères is not responsible for shipping delays once a package has been transferred to the carrier. Delays may occur due to carrier operations, customs processing, weather conditions, or other circumstances beyond our control.

If you will not be available to sign at the time of delivery, we recommend:

• - Requesting a hold at the carrier’s facility so you can pick up the package in person.
  
• - Coordinating delivery for a day or address where an adult will be available to sign.
  

If a delivery attempt is unsuccessful and the package is returned to us, any additional shipping or handling fees will be the responsibility of the client.

Address changes may be possible only if the order has not yet been shipped.

• - For custom, Revive, and made-to-order pieces, once an order is confirmed and in production, it cannot be canceled or modified. However, a shipping address update may be accommodated prior to shipment, if feasible.
  
• - To request an address change, please reply directly to your existing email thread and clearly write “URGENT ADDRESS CHANGE” at the beginning of the message, followed by the full updated shipping address.
  

Once a package has been shipped and transferred to the carrier, we are unable to change the delivery address. Any rerouting requests, delays, or fees imposed by the carrier after shipment are the responsibility of the client.

Please note that shipping to PO boxes, APO/FPO addresses, is not supported.

If a package is lost or damaged while in transit, please notify us as soon as possible, ideally within 24 hours of delivery or notification from the carrier.

• - All shipments are sent insured and documented prior to dispatch.
  
• - Claims for loss or transit damage are handled through the carrier and the shipping insurance, based on their investigation process.
  

If your package arrives visibly damaged, we recommend:

• - Not accepting the delivery, if possible, and notifying the carrier immediately; or
  
• - If accepted, documenting the condition immediately with clear photos and contacting us right away.
  

Once a shipment has been transferred to the carrier, delivery timelines, handling, and transit-related issues are outside of our control. While we will assist with the claims process when applicable, final claim determinations are made by the carrier and insurer.

Please note that issues resulting from customs delays, unpaid duties, incorrect addresses, or missed delivery attempts are not considered transit damage and are the responsibility of the recipient.

Yes. All shipments are fully insured during transit, based on the declared value of the piece at the time of shipment.

• - Insurance coverage applies only while the piece is in transit with the carrier, from the moment it leaves our care until delivery is completed and signed for.
  
• - All shipments require an adult signature upon delivery as part of the insurance terms.
  

As referenced in the section above, if a package is lost or damaged during transit, claims are handled through the carrier and shipping insurance, following their investigation process.

Once a package has been successfully delivered and signed for, insurance coverage ends. Any issues that arise after delivery—such as wear and tear, accidental damage, or handling-related concerns—are addressed under our Post-Purchase Care & Repairs policies.

No. All custom, Revive, made-to-order, and pre-order pieces are considered final sale and are not eligible for refunds.

Because these pieces are created specifically for each client, design time, sourcing, and production resources are allocated exclusively to your order once it is confirmed.

CATTINA© PIECES

Cattina© pieces are also considered final sale. However, select Cattina© items may qualify for an exchange under specific conditions, which are outlined in the section below. Refunds are not available for Cattina© purchases.

ONE-OF-A-KIND & INNOVATIVE CUSTOM PIECES

One-of-a-kind and innovative custom pieces may naturally evolve throughout the design, testing, and production process. Even after a piece is completed, first-time designs may require adjustments to ensure structural integrity, comfort, and long-term wearability.

Despite extensive testing and multiple iterations, this evolution is an inherent part of creating unique jewelry and does not constitute a defect or grounds for a refund.

MANUFACTURING DEFECTS VS. WEAR & TEAR

Refunds are only considered in the rare case of a manufacturing defect, as determined by our team. Normal wear and tear, accidental damage, misuse, or structural adjustments related to the nature of one-of-a-kind designs are not considered defects and are addressed through our repair policies.

For full details, we encourage clients to review our Terms & Conditions prior to placing an order.

No. We do not exchange finished pieces.

All completed pieces—whether Cattina©, custom, Revive, made-to-order, or one-of-a-kind—are considered final sale once finished and are not eligible for exchanges.

WHAT WE CAN HELP WITH INSTEAD

While exchanges are not available, resizing may be possible for select rings, depending on the design and construction. Please refer to the “CAN I RESIZE MY RING?” section below for resizing timing, fees, and logistics.

CATTINA© PIECES (LIMITED PRE-PRODUCTION CHANGES)

In very limited cases, a change may be possible before or during production, subject to availability and team approval (for example, requesting a different stone color, metal, or size before production begins). If approved, this is treated as a new order / pre-order, not an exchange.

Please note:

• 
  Price differences may apply
  
• 
  Shipping costs are the responsibility of the client
  

CUSTOM, REVIVE & ONE-OF-A-KIND PIECES

Custom, Revive, and one-of-a-kind pieces are never eligible for exchanges.

IMPORTANT NOTES

• 
  Exchanges of finished pieces are not offered under any circumstances.
  
• 
  Any pre-production changes are subject to availability and approval.
  
• 
  Items showing signs of wear are not eligible for changes.
  

For full details, we encourage clients to review our Terms & Conditions prior to placing an order.

Resizing may be possible for select rings, depending on the design and construction of the piece.

CATTINA© PIECES

• - Many Cattina© rings can be resized, depending on the style.
  
• - Within the U.S., resizing typically takes 1–3 weeks from the time we receive the piece.
  
• - A $35 USD resizing fee applies.
  

Shipping & Delivery Options (U.S.):

• - Clients are responsible for round-trip insured shipping, typically around $20 USD each way.
  
• - Clients may deliver the piece in person to our New York studio by appointment only.
  
• - If preferred, we can arrange pickup within NYC for a $20 USD fee, equivalent to standard insured shipping.
  

Because resizing involves additional handling, time, and logistics, we strongly recommend confirming the correct ring size prior to placing your order whenever possible.

Please note that some Cattina© designs cannot be resized due to their structure or setting.

INTERNATIONAL CLIENTS

For international clients, resizing must be handled from within the United States.

• - Clients may ship the piece from a U.S. address,
  
• - Deliver the piece in person to our New York studio by appointment, or
  
• - Arrange resizing locally at their own discretion and responsibility.
  

Josefina Baillères is not responsible for international shipping logistics, customs duties, or local resizing services arranged outside of the U.S.

CUSTOM, REVIVE & ONE-OF-A-KIND PIECES

Resizing for custom, Revive, and one-of-a-kind pieces is evaluated on a case-by-case basis.

Due to the nature of these designs—often involving custom proportions, stones, and structural considerations—resizing may not always be possible. If resizing is feasible, additional costs and extended timelines may apply.

IMPORTANT NOTES

• - All resizing requests must be approved by our team before the piece is delivered or shipped.
  
• - Clients are responsible for all shipping or pickup costs.
  
• - Resized pieces are considered final sale and are not eligible for returns or exchanges.
  

For further details, please refer to our Terms & Conditions

Yes. We strongly recommend insuring your jewelry through a personal jewelry insurance provider before wearing it.

While all shipments are insured during transit, shipping insurance ends once the piece has been delivered and signed for. After delivery, personal jewelry insurance helps protect your piece against loss, theft, accidental damage, or unforeseen events.

JEWELRY INSURANCE OPTIONS (U.S., MEXICO & INTERNATIONAL)

The insurance providers listed below are shared for reference only. Josefina Baillères does not endorse or assume responsibility for coverage, pricing, or claims handled by third-party insurers.

UNITED STATES

• - Jewelers Mutual Insurance Company — Jewelry-only insurance
  
• - BriteCo — Standalone all-risk jewelry coverage
  
• - Lavalier Jewelry Insurance — Jewelry-specific policies
  
• - Chubb — Personal articles / high-value coverage
  
• - Homeowner’s or renter’s policy riders (limits vary by provider)
  

MEXICO

• - Home or property insurance with specified-item riders
  
• - Howden México — Fine art, jewelry & collectibles insurance
  
• 0 Some clients opt for international jewelry insurance with worldwide coverage
  

UNITED KINGDOM & EUROPE

• - Juno — Standalone worldwide jewelry insurance
  
• - Stanhope Insurance — High-value jewelry & watches
  
• - Ripe Insurance — Jewelry & valuables coverage
  
• - Household insurance with specified valuables (varies by country)
  

SWITZERLAND

• - AXA Switzerland — Jewelry & watch insurance
  
• - International personal articles insurance with global coverage
  

ASIA — CHINA, JAPAN & SOUTH KOREA

China

• - Ping An Insurance — Home insurance with valuables add-ons
  
• - Taiping Insurance — Property & valuables coverage
  

Japan

• - Sompo Japan
  
• - Tokio Marine & Nichido
  
• - Mitsui Sumitomo Insurance
  
  (Jewelry typically insured as specified valuables under household policies)
  

South Korea

• - Samsung Fire & Marine
  
• - Hyundai Marine & Fire
  
• - DB Insurance
  
  (Coverage usually added to home or property insurance)
  

Some clients consider international personal articles insurance through global providers such as AXA XL or Chubb Global for broader coverage.

GENERAL INSURANCE TIPS

• - Obtain a professional appraisal and keep documentation
  
• - Ask about agreed value coverage
  
• - Review deductibles, exclusions, and coverage limits
  
• - Confirm international/travel coverage if applicable
  
  Reminder: The insurance providers listed below are shared for reference only. They are mentioned solely as a result of general research conducted to help guide our clients. Josefina Baillères does not have any affiliation, partnership, or working relationship with these companies and does not evaluate, endorse, or guarantee their services, coverage, or claims.

After the initial limited warranty period outlined in our Terms & Conditions, any changes to your piece are considered normal wear and tear.

Fine and high jewelry is meant to be worn and may naturally show signs of use over time, including surface scratches, softened edges, or wear to prongs and settings. These changes are not manufacturing defects.

For this reason, personal jewelry insurance is strongly recommended, as it can help cover accidental damage, loss, or theft that may occur over time and fall outside of warranty coverage.

For full details, please refer to our Terms & Conditions.

We recommend having your jewelry professionally checked at least once a year, or sooner if the piece is worn frequently.

Fine and high jewelry requires regular maintenance to ensure comfort, durability, and stone security over time. Jewelry care is similar to owning a car: routine check-ups help prevent larger, avoidable issues, and repairs are a normal part of long-term ownership and come with associated costs.

CHECK-UPS WITH JOSEFINA BAILLÈRES (NEW YORK)

Clients are welcome to have their piece checked directly with us in New York City.

• - Basic check-ups are complimentary when done at our studio
  
• - Our studio is by appointment only
  
• - Shipping costs are not covered by Josefina Baillères
  

Clients may:

• - Deliver the piece in person to our New York studio, or
  
• - Ship the piece to us (fully insured, at the client’s expense)
  

A standard check-up typically takes around one week, after which the piece can be picked up or shipped back (shipping costs apply).

LOCAL JEWELER VS. OUR STUDIO

For basic inspections (checking prongs, stone security, general wear), clients may visit a trusted local jeweler, particularly if they are located outside New York or the U.S.

That said, because many Josefina Baillères pieces are custom, structurally complex, or one-of-a-kind, we recommend having check-ups done with us whenever possible, as we are familiar with the original design, materials, and engineering.

WHEN REPAIRS OR ADJUSTMENTS ARE NEEDED

If during a check-up we identify:

• - Loose stones
  
• - Structural wear
  
• - Broken or stressed components
  

We will:

• - Provide a clear assessment and report
  
• - Inform you of any recommended repairs or adjustments
  
• - Share an estimated cost before proceeding
  

As with cars, repairs and maintenance after regular use are expected and involve additional costs. Any work required outside of warranty coverage is the responsibility of the client. No repairs are performed without prior approval.

IMPORTANT NOTES

• - Routine check-ups help prevent accidental loss or damage
  
• - Shipping to and from our studio is always the client’s responsibility
  
• - Third-party repairs or adjustments are not covered under our warranty
  

For full details regarding warranty coverage, wear and tear, and paid repairs, please refer to our Terms & Conditions.

Josefina Baillères offers a 30-day limited warranty, starting from the date of delivery.

WHAT IS COVERED UNDER THE 30-DAY LIMITED WARRANTY

• - Manufacturing defects
  
• - Stone security issues caused by production (not wear or impact)
  
• - Structural adjustments required to ensure stability and wearability
  

If an issue qualifies under warranty, the repair itself is handled by us at no additional cost.

Shipping to and from our studio is not included.

WHAT IS NOT COVERED

• - Normal wear and tear
  
• - Accidental damage or impact
  
• - Lifestyle-related damage
  
• - Lost or stolen items
  
• - Third-party repairs or alterations
  

After 30 days, all changes are considered wear and tear.

EVALUATION & DISCRETION

All pieces submitted for evaluation are reviewed by our team to determine the nature and cause of the issue.

Based on this assessment, we determine whether the matter falls under warranty coverage or requires paid repairs.

This evaluation is conducted at our discretion, based on technical expertise, documentation, and the condition of the piece at the time of review.

PAID REPAIRS & ADJUSTMENTS

If repairs are required outside of warranty:

• - We evaluate the piece
  
• - Provide a clear explanation and cost estimate
  
• - Proceed only after approval
  

All repair costs, replacement stones, shipping, and logistics are the responsibility of the client.

We generally do not recommend taking your Josefina Baillères piece to a third-party jeweler for repairs, resizing, or adjustments.

Our pieces—especially custom and one-of-a-kind designs—often involve specific structures, proportions, and engineering that are best understood by the team who originally designed and crafted them. Work performed by a third party may compromise the integrity, wearability, or intended design of the piece.

Please note that:

• - Any repairs, adjustments, or alterations performed by a third party void our warranty
  
• - Josefina Baillères is not responsible for damage, structural changes, or stone loss resulting from third-party work
  
• - We may not be able to restore or repair a piece that has been altered elsewhere
  
• - Repairs and structural adjustments require time — depending on the complexity of the piece, repairs may take several weeks and in some cases 1–3 months
  

We ask clients to understand that fine jewelry repairs—particularly for custom or one-of-a-kind pieces—require careful evaluation, sourcing, craftsmanship, and quality control. This timeline is essential to ensure the piece is repaired properly and safely.

If you have concerns about your piece or believe it requires attention, we strongly recommend contacting us first so we can evaluate the best course of action and provide realistic timelines before any work begins.